Important Notice: B2B Service Only
Bold Bloom is exclusively intended for business customers, including entrepreneurs, self-employed professionals, freelancers, coaches, organisations, and other commercial customers (as defined in German law § 14 BGB). Consumers (as defined in § 13 BGB) are excluded from using this service. Therefore, no right of withdrawal exists pursuant to §§ 312g, 355 BGB (German Civil Code).
These terms govern the use of the Bold Bloom platform by business customers such as coaches and organisations. Any deviating terms require written confirmation.
Bold Bloom provides a cloud-based software-as-a-service solution for coaching and organisational development, including user and team management, scheduling, notes, mood and feedback surveys, document storage, and billing. Only these terms apply; statutory rules on standard terms remain unaffected.
A contract is formed upon registration or explicit acceptance of an offer. Information provided must be accurate, and credentials must be kept confidential. We may decline registrations for good cause.
We operate the platform in a current, browser-based version. Planned maintenance will be announced in advance where possible. Target availability is 99% per calendar month, excluding announced maintenance, force majeure, and unforeseeable events outside our control.
Customers receive a non-exclusive, non-transferable right to use the platform for the contract term. Prohibited are unauthorised copying or resale, reverse engineering, automated scraping, and storing unlawful or infringing content.
Customers warrant that only lawfully collected and processable data is entered, that data subject rights are respected for teams and coachees, and that misuse is prevented. Administrators manage roles and ensure access is granted only to authorised users.
Our Privacy Policy applies. For business customers we provide our Data Processing Agreement. Both parties keep confidential information strictly confidential.
Fees follow the selected plan and are payable monthly or annually in advance via Stripe or PayPal. All prices are final prices. No VAT is charged pursuant to Section 19 of the German VAT Act (UStG) (small business regulation). Trials end automatically unless a paid plan is selected or the account is cancelled before expiry.
Contracts run for an indefinite period with the agreed billing cycle and may be terminated at the end of each billing period. The right to extraordinary termination for cause remains.
Cancellation process: Cancellation is processed via the "Cancel Subscription" function in the "Settings → Subscription Management" area of the platform. After confirming the cancellation, a confirmation email with the effective date is sent. The cancellation becomes effective at the end of the current billing period; until then, access remains unrestricted. No refund is issued for the current billing period. Customers may revoke a cancellation at any time before the end of the billing period ("Resume Subscription").
After contract termination: After termination, data can be exported for up to 30 days; afterwards it is deleted unless statutory retention applies. The account is downgraded to the free plan, if available.
The platform is provided in its current version. Support is offered by email through the published channels. We may improve or replace functionality provided the agreed scope of service is not materially reduced.
We are liable without limitation for intent, gross negligence, and for injury to life, limb, or health. For slight negligence we are liable only for foreseeable, contract-typical damage resulting from breach of essential obligations. Liability for indirect damage, lost profits, and data loss is excluded to the extent permitted by law. Mandatory liability under product liability law remains unaffected.
We may adjust services and these terms with reasonable prior notice, provided the changes are reasonable for customers. Continued use after the notice period without objection constitutes acceptance; in case of objection either party may terminate at the effective date of the change.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Venue for merchants is Düsseldorf. Amendments and supplements require text form. If any provision is invalid, the remainder of the agreement remains effective.
Version: 2026-01-31